Returns & Exchanges

At The Saltworks Company, we want you to be completely satisfied with your fragrance and skincare purchases. If you are not entirely happy with your order, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original packaging, ensuring the product is secure to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at your nearest authorized postal carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.