Frequently Asked Questions

Everything you need to know about our handcrafted bath and body rituals.

Are your products suitable for sensitive skin?

Yes, our products are formulated with natural salts and botanical oils. However, we recommend performing a patch test on a small area of skin 24 hours before full application.

What is the shelf life of your bath salts and scrubs?

To ensure maximum freshness and aromatic potency, we recommend using our products within 12 months of opening. Store them in a cool, dry place away from direct sunlight.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking number via email to monitor its progress.

Do you offer international shipping?

Currently, we ship to the UK and select European countries. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy for beauty products?

Due to the hygienic nature of our products, we can only accept returns on items that are unopened, unused, and in their original packaging within 14 days of delivery.

Are The Saltworks Company products cruelty-free?

Absolutely. We are committed to ethical beauty; none of our finished products or raw ingredients are tested on animals.